FAQ'S

Snowplus products deliver consistent, smooth vapor that's packed with high integrity flavor, and convenient features to make vaping as easy as possible.

We partnered with Dvine Laboratories based in Lindsay, Ontario to produce premium Candian E-liquid, made by Canadians, for adult Canadian vapers. The Snowplus line of Canadian Collection Pods is the result. With "flavours" tailored for Canadian palates, you’ll see how good it can taste when quality engineering is paired with local expertise.

No. Snowplus Pods are designed exclusively for the Snowplus devices.

Store your pods of Snowplus in a dry environment. Although pods have a shelf life of at least 2 years, it’s better to use them soon after purchase for the freshest experience. We recommended using within a week of purchase.

Take a gentle puff without inhaling too hard. Also don’t inhale for over 10 seconds. If an inhalation is too long, the device will automatically stop running and the indicator light will flash 3 times.

Make sure that your device is charged and the pods aren’t empty. Try to clean the contact on the pods by rubbing them with a dry cotton swab. This should restore the connection between the pod and the device if any moisture has been in contact with them. Try to insert a different Snowplus pod to see if that helps. If your device still won’t produce vapor, please contact us about your warranty at canada@snowplustech.com. 

Yes you can. Snowplus is air travel friendly. Passengers are allowed to bring the devices on board but they must be appropriately packed. Vapes, e-cigarettes and spare lithium batteries must be placed in carry-on luggage only. However, we strongly recommend you check with the airline company regarding the vaporizer regulations before you travel.

Just as passengers are not allowed to smoke cigarettes on an aircraft, you should never use their vapes or e-cigarettes on an aircraft.

Snowplus Pro — When the battery is between 100-30% the indicator light will show green after double-tapping the device; it will show yellow when battery is from 30-10%; and when battery levels drop below 10% the indicator light will show red. When charging the Pro, the battery indicatory light will pulse white, and stop when done charging.

Snowplus Lite — When the battery level is low, the indicator light will flash during usage. The indicator light will always be on while charging. When the device is fully charged, the charging process will automatically stop, and the indicator light will turn off. Do not use your device while charging. The maximum charging current is 400mA. Exceeding the maximum value may cause the device to overheat. We recommend that you charge the device with the pod detached.

The battery on any Snowplus device can last at least a full day for average users.

Disposables
Batteries for disposable devices are designed to last you until your last puff

If the LED light is not pulsing when you plug the USB cable, try the following steps:
1) Wiggle the device and the USB dock and make sure the connection is stable
2) Switch to a different power source, either a USB wall adapter or a laptop USB port.
3) If you still can’t charge your device, please contact us about your warranty at canada@snowplustech.com. 

All pods of Snowplus are not for refills or re-use and we advise against opening them. 

We ensure you a leak-free, worry-free vaping experience. All pods of Snowplus have three to five-dimensional anti-leak protections including wider airway, double-curved airflow, leak locks, multi-layered silicone seals, and a “Recycler” anti-leak atomizer system.

Our devices use temperature control designed to give you the ideal amount of power to your pods. The liquid is heated using a standard wick and nichrome coil system. 

We currently only offer our e-liquid in the form of pods of Snowplus.

We use the same ingredients common in other e-liquids. These include vegetable glycerin (VG), propylene glycol (PG), food-grade flavorings, and medical-grade nicotine salts for nicotine-containing pods. Menthol is also used for some flavors. You can check the detailed ingredients of each flavor by looking at the back of the packaging.

Maintaining your Snowplus device is simple. Keep the devices and pods dry to maintain quality. When you need to clean it, use a slightly moistened cotton swab (just a drop of water will do) and then dry it off afterwards.

The Snowplus manufacture date is written on the back or bottom of the package.

All pods of Snowplus should be recycled along with other e-waste.